Q1. How is your quality?
A1. We have a very seriously control system. We guarantee the high
performance of our products.
Q2.What is the Warranty for your products?
A2. For one year from the date of purchase, If any problem on our
side, we will make prompt response, and take the shipping cost and
Q3. Do you have different quality for different kind of stone?
A3. Yes, according hardness of stone and stone’s feature, we have
different typology respectively.
Q4. If we need technical support, can you offer us?
A4. Yes, we have an experienced team, offering our customers
additional benefits with specific advice, by our product
managerment staff, engineers and technicians.
Q5. How can we be your agent in our country?
A5. Please inform us your detailed company, we will discuss and
propose helpful suggestion for you, and to find the best solution
Q6. Do you offer free samples?
A6. Normally we do not offer free samples, but we guaranty our
Q7. Is there cheap shipping cost to import to our country?
A7. For small order, Express will be the best, And for bulk order,
sea ship way is best but take longer time. For urgent orders, we
suggest via air to airport or by Express send to your door.
Q8. Which Express company you send? How many days we can receive?
A8. We are official partner of DHL, it will take only 3-5 days
after we sent.
Q9. When you can reply to me when I send you an Inquiry?
A9. We promise to reply within 24 hours(not including holidays) on
receipt of your inquiry.